Returns & Refunds
DRAFT for lawyer review. Not legal advice and not in effect. Have a lawyer check it before launch. Highlighted items need Jenn's decision.
Last updated: October 31, 2026
We want you to love what you bought from Almost Fiction. If something isn't right, here's how returns work.
Physical items: 14-day returns
- You may return most physical items within 14 days of delivery for a refund to your original payment method. [Jenn decides: confirm 14 days (recommended)]
- Items must be unworn, unwashed, undamaged, and in their original packaging with any tags attached.
- The buyer pays return shipping, unless we sent the wrong item or it arrived damaged or defective. [Jenn decides: confirm buyer-paid returns (recommended)]
- Original shipping charges are not refundable, except when the return is our mistake.
How to start a return
- Email hello@shopalmostfiction.com within 14 days of delivery with your order number, the item(s) you're returning, and the reason.
- We'll reply with the return address and instructions. Please don't send items back without contacting us first.
- Ship the item with tracking. We aren't responsible for returns lost in transit without tracking.
Exchanges and ring sizes
Need a different ring size or apparel size? Email us within 14 days of delivery. If the size you want is in stock, we'll exchange it once we receive the original. You pay shipping to send the original back, and we cover shipping on the replacement. [Jenn decides: who pays shipping on size exchanges]
Items we can't take back
- Digital products (guides, journals, wallpapers and all downloads) are final sale once purchased, because they can't be "returned." If a file won't open, is corrupted, or isn't what was described, email us and we'll fix it, replace it, or refund you.
- Items marked final sale on the product page.
- Earrings and other pierced jewelry, for hygiene reasons, unless defective. [Jenn decides: applies only if earrings are sold]
- Personalized or custom-made items, unless defective. [Jenn decides: applies only if custom items are offered]
- Gift cards. [Jenn decides: applies only if gift cards are offered]
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.
Pre-orders
You can cancel a pre-order for a full refund any time before it ships. If we miss the ship-by date shown on the product page, we'll email you and you may cancel for a full refund.
Order cancellations
To cancel an in-stock order, email us as soon as possible. If it hasn't shipped, we'll cancel it and refund you in full. Once it ships, the return policy applies.
Refund timing
We inspect returns within 3 business days of receiving them. Approved refunds go back to your original payment method through Stripe. Banks usually post them within 5–10 business days. Sales tax is refunded along with the item price.
Questions
Email hello@shopalmostfiction.com. Your rights under Texas and federal consumer law are not limited by this policy.
Questions: hello@shopalmostfiction.com